Terms & Conditions


Terms & Conditions

Welcome to twelfthletterL (“we”, “us” and “our”). Please read the following terms and conditions carefully prior to purchasing. If an order is placed you represent that you are at least 18 years of age and are agreeing to be bound by these terms and conditions. We may update and revise these terms and conditions from time to time.

We value your privacy. All information collected by twelfthletterL is used for the purpose of processing your order and providing customer service only.

We cannot always guarantee item availability. If there are any issues with your item or delay times we will email you at your nominated email address within 3 business days.
Please read the product profile of all products carefully as items will be subject to the shipping timeframes listed. Please note, despite our best endeavours, we may experience delays and will email you immediately advising of same.

All order transactions will receive an order confirmation email sent to your nominated email address. If you have not received your order confirmation email, please check your junk email or spam folder or email us at twelfthletterl@gmail.com . Please note, all orders are subject to our acceptance of your order, and availability of product.

You must not use the product for any unlawful purpose or to infringe any laws or intellectual property rights.

We reserve the right to limit the quantity of products we agree to sell to you. You must not resell our products to a third party without our prior written consent.



Please ensure your address is correct before placing your order. If an incorrect address is entered which results in your product being lost or delayed, you may need to pay additional costs.
All items will be sent via Sendle or Australia Post and include tracking
Standard Shipping and handling flat rate: $15.00 per frame
For in stock items please allow 7- 10 working days for delivery after dispatch.
If ordering 2 or more letterboards please email us for a shipping quote, prior to placing your order.
A shipping confirmation email with your tracking number will be send to your nominated email addresses upon dispatch.

We offer international shipping options and request you email us at twelfthletterl@gmail.com and we will provide you with a quote for international shipping options available.
Please be advised, you will be responsible for payment of all and any additional fees, duties and taxes levied by the relevant country’s customs. We recommend you contact your local customs authority to determine any relevant charges for import duty or taxes.

TwelfthletterL will make every effort to ensure that your order will be delivered within specified timeframes, both domestic and internationally. However, actual shipping times may vary and will depend upon the shipping agent. twelfthletterL will not be responsible for late deliveries or any loss or damage relating to the delivery of an order.
Once your order has been dispatched, twelfthletterL accepts no responsibility for loss/ damage of your parcel or unclaimed packages.

All major Credit Cards are accepted.
All pricing is in Australia dollars (AUD) and are inclusive of GST. Prices and product information shown on this website are subject to change without notice at anytime.

Please choose your items carefully as unfortunately we do not offer exchanges or returns.

We aim to provide our customers with products of the highest quality and we will take the utmost care to ensure safe and appropriate packaging and delivery methods are used, however, we cannot be held responsible for loss or damage in transit once the product is dispatched In the event you receive an item which you believe is faulty at time of dispatch, please email us at twelfthletterl@gmail.com as soon as possible (and in any case within 14 days of receipt of product). If the item is returned and upon inspection deemed faulty/defective we will happily organise a replacement for you.
Please note, items that have been damaged as a result of wear and tear will not be deemed faulty.
We do not however refund postage and shipping costs and these may be deducted from your refund amount.

Please allow for slight colour variations in our photos as a result of different lighting and your computer screen settings.

All images and designs used on this website are the property of twelfthletterL or of the copyright owners from which twelfthletterL has express permission. You must not use, reproduce, modify or distribute images or content from this website in any form without written authorization from twelfthletterL.

These terms and conditions are governed by the law of Queensland, Australia. If any of these terms and conditions are held to be unenforceable, the unenforceable part is to be given effect to the greatest extent possible and the remainder will remain in full force and effect.

For any further enquiries please email us at twelfthletterl@gmail.com